ElyRoam

Support center

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Need help with your eSIM? Get instant support, find answers or contact our team. We're here 24/7 to assist you on your journey.

Installation Guide

Step-by-step instructions for iOS and Android

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Activation Help

Learn how to activate your eSIM

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Check Usage

Track your data usage and validity

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Top Up & Extend

Learn how to top up or extend your plan

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Payments & Refunds

Information about payments and refunds

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Contact Support

Still need help? Our team is here 24/7

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Help articles

Browse Our Knowledge Base

Find detailed guides and helpful articles to get the most out of your eSIM.

Frequently asked questions

Common Questions

An eSIM is a digital SIM built into your phone. Instead of inserting a plastic card, you scan a QR code to download a data plan. You can keep your regular SIM active for calls and texts at the same time.
Pick your destination and plan, pay securely, and we email your eSIM QR code within minutes. Scan it on your phone, turn on the eSIM line when you arrive, and you are online.
We offer plans for more than 190 countries and regions, including multi-country regional and global plans. Search your destination on the eSIM Plans page to see what is available.
Most iPhones from XS / XR onwards, Google Pixel 3 and newer, and recent Samsung Galaxy S, Z and Note models support eSIM. Your phone must also be carrier-unlocked.
Yes. Your connection runs on licensed mobile networks, and we never store your browsing data.
Yes. Installing the eSIM profile needs Wi-Fi or mobile data, so we recommend installing at home or at the hotel before you need it.
Usually less than five minutes. Scan the QR code from your email or account, follow the prompts, and set the new line as your data line.
No. Each eSIM can be installed on one device only, and most eSIMs can be installed only once. Do not delete it from your phone until your trip is over.
For most plans the validity starts when the eSIM first connects to a supported network at your destination, not when you buy it.
Make sure data roaming is ON for the eSIM line and that it is selected for mobile data. If it still does not connect, open a support ticket and our team will help.
Log in to your account and open My eSIMs. You will see data used, data remaining and the expiry date for each eSIM.
Yes, for plans that support it. Open the eSIM in your account and tap Top Up to add more data without installing a new eSIM.
You can pay by card (Visa, Mastercard, Amex), Apple Pay, Google Pay and PayPal. All payments are processed securely.
Unused eSIMs that have not been installed can be refunded within 30 days of purchase. If an eSIM has technical issues we cannot fix, we will refund or replace it. See our Refund Policy for details.

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support@elyroam.com
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Support Hours
24 Hours / 7 Days a Week